How We Use Customer Data

Introduction

At Healthtigo.com, we prioritize the privacy and security of our customers' data. This page outlines how we collect, use, and protect the information you provide when using our website and services. Transparency is important to us, and we want you to understand how your data is used to enhance your experience and ensure the highest level of service.

Data Collection

We collect various types of information from you to provide and improve our services:

  • Personal Information: This includes your name, email address, phone number, and other contact details.
  • Health Information: This includes medical history, current health status, medications, and other health-related data necessary for providing virtual medical assistant services.
  • Usage Data: This includes information about how you use our website and services, such as your IP address, browser type, and pages visited.
  • Payment Information: This includes billing details and payment methods for processing transactions.

How We Use Your Data

Providing and Improving Services

  • Personalization: We use your personal and health information to tailor our services to meet your specific needs. This includes scheduling appointments, managing medical records, and providing customized health advice.
  • Service Delivery: Your data allows us to efficiently deliver our virtual medical assistant services, ensuring that you receive accurate and timely support.
  • User Experience: Usage data helps us understand how you interact with our website, enabling us to improve functionality and user experience.

Communication

  • Customer Support: We use your contact information to provide customer support, respond to inquiries, and address any issues you may encounter.
  • Updates and Notifications: We may send you important updates about our services, including changes to our terms, policies, or features.
  • Promotional Materials: With your consent, we may send you information about new services, special offers, and other promotional content. You can opt out of these communications at any time.

Security and Compliance

  • Data Protection: We implement robust security measures to protect your data from unauthorized access, disclosure, alteration, or destruction.
  • Legal Compliance: We may use your data to comply with legal obligations, such as responding to lawful requests from public authorities or complying with applicable laws and regulations.

Research and Analytics

  • Data Analysis: We analyze usage data and health information to improve our services, develop new features, and understand trends in health and service utilization.
  • Anonymized Data: We may use anonymized data for research purposes, ensuring that individual identities are not disclosed.

Sharing Your Data

We only share your data in the following circumstances:

  • With Your Consent: We will share your data with third parties when you have provided explicit consent for us to do so.
  • Healthcare Providers: We may share your health information with healthcare providers involved in your care to ensure coordinated and effective treatment.
  • Service Providers: We may share your data with trusted third-party service providers who assist us in operating our website, conducting our business, or servicing you, provided they agree to keep this information confidential.
  • Legal Requirements: We may disclose your data to comply with legal obligations or respond to lawful requests from public authorities.

Data Retention

We retain your data only for as long as necessary to fulfill the purposes for which it was collected and to comply with legal obligations. When your data is no longer needed, we securely delete or anonymize it.

Your Rights

You have the following rights regarding your data:

  • Access: You can request access to the personal data we hold about you.
  • Correction: You can request corrections to any inaccurate or incomplete data.
  • Deletion: You can request the deletion of your data, subject to certain legal restrictions.
  • Objection: You can object to the processing of your data under certain circumstances.
  • Portability: You can request a copy of your data in a structured, commonly used, and machine-readable format.

Contact Us

If you have any questions about how we use your data or wish to exercise any of your rights, please contact us at:

Healthtigo.com
Email: support@healthtigo.com
Address: 6136 Frisco Square Blvd, Frisco, TX, 75034
Phone: 469-421-2618

By using Healthtigo.com, you acknowledge that you have read and understand this policy on how we use customer data.